Refund Policy

Our 100% Satisfaction Guarantee

We take pride in providing a service that strictly adheres to Google Play's testing requirements. If your app is rejected for production access specifically due to issues related to tester engagement or testing quality after using our service, you are covered by our guarantee.

Conditions for Refund or Re-test

If you face a rejection, we will offer you the choice of a completely free 14-day re-test OR a full refund, provided the following conditions are met:

• You provided us with the correct, working opt-in links at the start of the test.
• You did not pause, delete, or significantly alter the app release track during the 14-day testing period.
• The rejection reason stated by Google specifically mentions insufficient testing, lack of engagement, or testing non-compliance.

Exclusions

We cannot offer refunds if your app is rejected for reasons unrelated to our testing service. These exclusions include, but are not limited to:

• Violations of Google Play Developer Policies (e.g., copyright infringement, restricted content, malware).
• App crashes or critical functional bugs inherent to your code that prevent testers from using the app.
• Incomplete store listings or failure to answer the production access questionnaire properly (though we provide a guide to help you answer these).

How to Request a Refund

To request a refund or a re-test, please forward the rejection email you received from Google Play to contact@hireapptesters.com along with your Order ID. Our team will review the rejection reason and process your request within 2-3 business days.